Terms & Conditions

Terms and Conditions of Reservation and Payment


Use of the present website implies full adherence to our Terms and Conditions. By using this website, you certify being legally capable and of age, and guarantee that the information you provide is true and correct. Any misuse or fraudulent use in your own name or on behalf of a third Party may deprive you of access to our services or entail financial liability on your part. The present Terms and Conditions apply to any use of our website as well as to any booking or payment made on this website for a stay in the CITI hotel Hilongos. The offers and Terms & Conditions displayed are valid on the day they are consulted. They are periodically updated; nevertheless any reservation made will be honoured on the day of the stay in the conditions indicated. No same-day bookings or purchases may be made after 09:00 pm. To make a same-day booking after these time, please contact the hotel directly. Room reservation is from 02:00 pm to 12:00 nn (local time). Due to the automatic credit card payment system CITI hotel Hilongos is accessible 24h. Please make sure you have your credit card and your reservation number where applicable. A later arrival is possible, please keep us informed.


For each reservation you will be given a number which will allow you, if needed, to cancel your booking (pay attention: when payment is made on-line, neither cancellation nor modification nor reimbursement is possible). For any reservation made on our website, we request your credit card number (and expiry date) as a guarantee. Payment will be made on site before your stay, unless you do not come at the hotel and have not previously cancelled your booking. In such case, the amount of the first night will be debited from your credit card. Apart from cash or debit cards, issued by a Philippine bank, we do accept payments by credit card such as: Visa, Mastercard, Diner’s Club, with a minimum fresh-hold on and presentation of one or two pieces of identification.

All bookings are in “pending” situation until we have received your deposit for the specified booking. NO booking is considered “confirmed” until we have received a deposit or full payment of the booking made.

Remaining Payment

You will be requested to pay remaining amount for booking (full amount minus deposit) upon your arrival to the hotel. Payment can be made by cash or by credit card.

Accepted credit cards: Visa, Euro/Mastercard, Diners

Cancellation conditions

Except for offers where reservation can be neither cancelled nor modified, and in case of on-line payment, any cancellation can be made one day (24h) before arrival on our website, through the corresponding Booking Office or directly with us. A cancellation number will be delivered to you.


All mentioned rates on our website are stated in PHP (Philippine Pesos). They are inclusive 12,00 % taxes, to the exclusion of a local tax which may be charged on behalf of the municipality. We may modify our rates at any time. This does not apply to already made reservations, save where applicable taxes are modified by law.

Special Offers

Our website may display special offers for which neither cancellation nor modification is possible. You are informed that under section RA 7394 of the Philippine Consumer Act you do not have the benefit of withdrawal provided for by article RA 7394.

On-line payment

Our website displays a number of offers, for which only on-line payment is available. PAY ATTENTION: in such case, no modification, cancellation or reimbursement is possible. The amount of the whole stay will be charged on your credit card.

Under article RA 7394 of the Philippine Consumer Act, the right of withdrawal provided for by article 52 does not apply. Payment on-line is made by credit card (Visa, Mastercard, Eurocard, Diners Card or American Express) and through a secure payment system. You will be asked your credit card number, its expiry date and the three digit code on the back of your card. Any irregular, inefficient, fraudulent or incomplete payment on the part of the customer will entail cancellation of the reservation to the expense of the client, without prejudice to any civil or criminal action.

Any transaction follows the following stages: • you indicate the criteria of your request • we present you with one or more offers • you choose the offer which suits you • details and price of your order appear • you check and correct if needed • you confirm your order after having acknowledged our Terms and Conditions • you proceed with the secured on-line payment • a detailed confirmation of your order is displayed on the screen (to be printed and kept) • you receive, within one hour, a detailed confirmation of your order at the e-mail address you gave us. The reservation is final only after your credit card is effectively debited and your receive confirmation of your order.

The booking confirmation is deemed the agreement between the Parties; any claim must, to be taken into account, be made by registered mail within 8 days. In case of claim, the data kept in our information system is deemed good proof.


Any claim relating to a stay must, to be taken into account, be sent within 30 days after the end of the stay. The customer will be expected during his/her stay to have pointed out the problem to the reception in order to limit his/her own damage.

Accomodation off site

In case CITI hotel Hilongos is not capable of honouring a booking for reasons beyond our control, we will make our best efforts to reaccommodate you in a nearby hotel of equal standard.

Protection of your personal datas

Please see our legal notice.


In the unlikely event that you are disappointed with any aspect of your stay with us, you should contact any member of staff to take appropriate action. If after that you still feel that the problem has not been resolved to your reasonable satisfaction you should ask to speak to and meet a senior member of management.CITI Hotel Hilongos strives to maximize your enjoyment of stay and values its guests’ constructive comments and remarks. In the very unlikely event of a serious matter not being solved amiably while staying with us, any dispute will be governed in accordance with the Laws of the Republic of the Philippines.

Applicable Law

The present Terms and Conditions are subject to Philippine law and to the jurisdiction of the Court of Hilongos. The Parties however engage to make their best efforts to settle any litigation amicably.

Final Dispositions

Should one of the sections be declared void, it shall be considered as such and shall not affect the validity of the other sections, unless it is essential and determining. In case of force majeure, including interruption, of means of telecommunication, strikes, the hotel shall be dispensed of its obligations and the undelivered services shall, in case of payment on-line, give rise to reimbursement to the exclusion of any damages.

We reserve the right to change, amend, add or delete any terms, conditions and notices under which this site is offered. Any changes made will be officially dated and shall therefore not effect any action or claim initiated prior to the date of said changes.