A-Z in a Nutshell

AIR CONDITIONING
Your room is equipped with a remote controlled aircondition.

AIRPORT TRANSFER
A Hotel owned private VAN service is offered and can be used for transportation from or to the airport or boat shuttle. Please ask at the Reception.

BABYSITTING SERVICES – ON-SITE CHILDCARE
We have nannies from ages 20 and up. Generally, we assign infant specialist for children 5 weeks to a year. You may request the age you feel most comfortable with for your children and we will do our best to accommodate your request.

BAR – LOUNGE
At the “ROOF TOP GARDEN” our Wine Bar & Lounge, offers guests small bites & delights menu and extensive wine experience in a relaxed yet refined environment. With over 40 of the finest wines by the glass, hand selected and variety of culinary flavors, we invite you to come for a drink, stay for a bite – our Wine Bar & Lounge at the “ROOF TOP GARDEN” is where the fusion of food, wine and ambiance is complete.

BIBLE
In the drawer of your office desk you will find a Bible in the English and Binisayan language.

BREAKFAST
Breakfast will be served at 06:30 a.m. to 10:30 a.m. at the 3. floor or on special request at the Roof Top Garden

BUSINESS CENTER
The business center is fully equipped for your convenience, take advantage of high-speed Internet access, computer workstations, fax and copy services and color printing (a nominal fee applies). This service is a non self-service offer. Please ask at the Reception.

CCTV SYSTEM
Entrance and weak areas are controlled by a CCTV system to ensure further safety. During night time our guard observes the surrounded area.

CHECK-IN AND CHECK-OUT
Check-in is 2:00 pm and check-out is at 12:00 am. Express check-out is available to those paying by accepted credit cards. The bill will be left on your door on the morning of check-out.

CHILDCARE – BABYSITTING SERVICE
We have nannies from ages 20 and up. Generally, we assign infant specialist for children 5 weeks to a year. You may request the age you feel most comfortable with for your children and we will do our best to accommodate your request.

COURTEYS TRAY
The ability to heat water while traveling is important in order to prepare coffee, tea and other hot beverages and foods for your baby or such as soups. Enjoy your breakfast tea or coffee right before your regular breakfast. On your courtesys tray you will find a selection of tea and coffee. This offered service is free of charge.

DAMAGES OR LOSTS
Guests are obliged to pay for any loss or damage of hotel property caused by themselves, their friends or any person for whom they are responsible

DAILY MAID SERVICE
All rooms are checked frequently minimum twice a day for unrestricted cleanliness. In case you need to get an extra service please inform the Reception.

DINING OPTIONS BESIDE RESTAURANT
A variety of Fast Food, Sandwiches and standard take-out is available at “Citi Food to Go”, which is located down beside the main entrance door. Hours for “Citi Food to Go” are 7:30 a.m. – 10:30 a.m. for breakfast, and 11:30 a.m. – 10:00 p.m. for lunch and dinner.

ELECTRICAL INSTALLATION
For your convenience all sockets in our Hotel accept to plug Type A (NEMA 1–15 USA 2 pin), Type B (NEMA 5–15 USA 3 pin), and Type C (CEE 7/16 Europlug) or (CEE 7/17 Euro 2 pin), Type F (CEE 7/4 “Schuko”) or E+F (CEE 7/7).

FIRE ALARM SYSTEM
Rooms are equipped with fire and smoke alarms for your safety.

FOREIGN EXCHANGE – MONEY CHANGE
We buy and sell foreign currencies against the Philippine Peso. Contact our front desk for more information.

HOUSE RULE
Attached you will find in our house rules.

ICE MACHINES – ICE CUBES
Full size refrigerators with ice makers can be found at the “Citi Food to Go” although small ice cube trays are available in your in-room mini bar.

IN-ROOM LAN CONNECTION
In case of using the WiFi facilities in your room, your room is equipped with a pluggable LAN connection for advanced secure data transfer. Plase ask the Reception for a connecting cable.

INTERNET ACCESS
All over the area you will find a WiFi internet access. For security purposes you room is equipped with a pluggable LAN connection for advanced secure data transfer. Please ask at the front desk about your access code.

KIDS – EXTRA CHARGES
There are no further charges for children under the age of 6 years, accompanied by an adult, not requiring a separate bed.

LAUNDRY
Washing of clothes is not allowed in the room. Laundry is offered in the hotel. Please ask at the Reception Desk.

LOCATION & DISTANCES
63 km to Padre Burgos, 37 km to Sogod, 38 km to Maasin, 13 km to Matalom, 8 km to Bato, 2 km to the habour, 9 km to Hindang, 16 km to Inopakan, 40 km to Baybay, 137 km to Tacloban, 85 km to Ormoc

LOST KEYS
Lost keys and hotel key hangers will be charged.

MANICURE & PEDICURE
For a glowing and polished finishing treatment. All manicures and pedicures include cuticle and nail shaping, foot filing, massage techniques and polish application. Ask for at the Reception Desk.

MEDICAL CARE
We will help you with the provision of medical assistance or, as the case may be, to arrange to be taken to hospital, all at the guest’s expenses.

MINIBAR – IN-ROOM BAR
For your added convenience, this room is equipped with a fully stocked minibar which is replenished daily. In this bar you will find a selection of fine spirits and non-alcoholic breverages as well as assorted snacks.

MONEY CHANGE – FOREIGN EXCHANGE
We buy and sell foreign currencies against the Philippine Peso. Contact our front desk for more information.

OTC MEDICINES AND SUPPLIES
In addition to basic toiletries, our front desks supply our guests with over-the-counter medicines such as aspirin, acetaminophen or ibuprofen, non-prescription heartburn relief items such as Tums or Rolaids, Band-Aids. Please ask at the Front Desk for further information.

PARKING
Car Parking space is available right beside the Hotel. Please ask at the Front Desk.

PAYMENT METHOD
Payment for all hotel services may be made in cash or valid credit cards, cheques are not accepted. Please pay your bills whenever requested by the Reception while staying at the Hotel. All bills are due upon demand.

PLACES OF INTERESTS
There is a great variety of sight-seeings all around Hilongos. Specialy waterfalls or places or churches of pilgrimage. Please ask at the Front Desk.

POST & PARCEL SERVICE
We assist you with the dispatch of important documents, samples or packages for personal or business use through LBC Express Service. LBC assures a on-time & guaranteed domestic and international delivery. LBC offers us an opening from Mon – Sat: 08:00 am – 06:00 pm and Sundays from 08:00 am – 12:00 noon. Please ask at the Reception.

POWER
The electricity supply within our Hotel are now nominally 230 V ± 5% at 60 Hz.

RECREATIONAL ACTIVITIES
For perfect swimming and sunbathing a transport service is available for a fee to a nearby, quiet and spacious beach resort NAVAL BEACH RESORT and DIVING. May be you try a first dive or would like to observe the variety of species in one of the sanctuaries. Please ask at the Reception Desk about further offered activities.

RESTAURANT
Our “ROOF TOP GARDEN” restaurant is offering both, inside and outside dining, and serving breakfast (7:30 a.m. – 10:30 a.m.), lunch and dinner (5:00 p.m. – 10:00 p.m.). The “ROOF TOP GARDEN” restaurant is very casual and nice, with a more than adequate menu.

ROOM RATE
The room rate doesn’t include any charges for food and beverages or any other services; these will be billed separate to your room account.

ROOM SERVICE
Breakfast can be served as well on your room. Lease let us know your favorite breakfast dish.

SAFE
Be advised to keep valuables in your personal room safe. Be please aware: The hotel will not be liable for the loss or theft of money or valuables.

SECURITY GUARD
During night time our guard observes the surrounded area. During daytime the entrance and weak areas are controlled by a CCTV system to ensure safety.

SHOESHINE SERVICE
Overnight shoe shine service is available through our Front Desk on a complimentary basis.

SMOKING
Smoking is not allowed in the room for security reasons.

SOMETHING FORGOTTEN
Small supplies of toothbrushes, toothpaste, combs, disposable hair brushes, disposable razors (for both men and women), shaving cream, mouthwash and feminine and male hygiene products can be maintained at the front desk. Please ask for further help.

SPA & IN-ROOM MASSAGES
Depending on the guest request in-room massages by professional massage therapists are available. There should be a scheduling agreement. Please ask at the reception.

SPECIALS
Bath robe and slippers on demand

SPECIAL SERVICES – CHARGES
Special services ordered or used during the stay, such as telephone, mini-bar expenses and further should be paid separately, regardless of the total amount of the accommodation costs.

STAMPS
Stamps are not at any time available at the Reception, but can be organized.

TELEFONSYSTEM
Each room has his own phone number. Further on a with free of charge German roaming number from Germany is established via Internet. Calls from each room to Germany or Europe can be helt at a low rate.

TELEVISION
Enjoy one of many chanels on your Full Screen LED Backlight TV newest technology with hundreds of LED lights. You can easily see the difference it makes.

TRANSLATION SERVICE
The business center offers a secretarial and translation service in particalar languages. Please ask at the Reception.

TRANSPORTATION OPTIONS
A Hotel owned private VAN service is offered and can be used for transportation from or to the airport or boat shuttle. Buses run regularly by daytime in all directions. Late night only sparse connections are found. For short distances usually you should take a tricycle, at longer distances principally a bus or Van / Van. We are happy to organize your need.

VISITORS
The rooms can not be used by more persons than original booked, if more persons are admitted they will be charged accordingly. The bar, Breakfast and restaurant area is available for receiving visitors.

WATER SUPPLY
Purified drinking water supply. You can even drink from your water faucet.

WIFI
The use of WIFI in the bar, your room and restaurant area is free of charge. Please ask the Reception for further assistance.